Türkiye’nin dünyada en iyi tanınan yönetim danışmanlık şirketiYaşam kalitesi, yönetim kalitesi ile artar Globally recognized Turkish management consulting firmImproving quality of management improves quality of life

Hakan Kilitçioğlu

Partner

Education

  • International Management Program (two years) – Istanbul University
  • Mechanical Engineering; Bachelor and Master Degree – Bosphorus University

Profile

Started his career as a researcher in Bosphorus University. Changed his path to private sector with quality project in Türk Elektrik Endüstrisi, a subsidiary of Arçelik. He supported various firms’ of KOÇ Group in coordinating “Koç 2000” framework for Excellence and Strategy as Senior Consultant .

He took role in launching and implementing National Quality Award process; was selected for National Quality Award Secretary between 1992-1997; and led the Turkish Society for Quality (KalDer) as Secretary General between 1997-2001 and 2004-2008.

He founded Solution Partners Consultancy and worked as a management consultant between 2002-2004. Took regional consultant role in Pedersen&Partners between 2008-2010.

He also is a board member of several NGO’s, and was elected for Presidency of Middle East Quality Association in 2009. He joined ARGE Consulting in 2010.

Areas of Expertise

  • NGO Management and Institutionalisation
  • Strategy & Change Management
  • TQM
  • Excellence Management

Project Experience

Excellence Management:
Providing consultancy to various organizations (within Turkey and Europe) from different sectors such as automobile, energy, IT, CSO, pharmaceuticals, manufacturing, education, construction; on areas like organisational assessment, strategy & management development, business development, excellence management, National and European Quality Award process and self assessment.

International Assessment:
Took part and led the assessment teams of several international companies within the European Quality Award process (mostly winners and finalists). Assessed in detail one of the three largest construction companies in Dubai; analyzing all the processes and structure of the company.

NGO Management:
Provided advice and management support to four leading NGO’s. He planned and implemented KalDer’s progress in 1998 and 2005. Launched and implemented the National Quality Movement initiative, Turkish Customer Satisfaction Index (TCSI), Quality Academy, Leadership Summit and Quality Organizations and Professionals Summit. Increased the membership base together with an increase in the turnover of KalDer from 2,7 M USD to 4,6 M USD since 2004. Mr. Kilitçioğlu was elected to the Executive Council as Vice President and President Elect, to take over the Presidency of Middle East Quality Association in 2009 for a three year period. Developed the Strategic and Implementation Plans for 2009-2012 MEQA cycle.

TQM:
Managed company wide implementation of change management, strategic management, development of Excellence initiatives, self assessment, strategic performance management to international levels in Koç Group. Group companies won National and European Quality Awards.

Trainings:
Developed, took part and has given many trainings on Strategy Deployment and Hoshin Planning, Self Assessment, EFQM Excellence Model, Process Survey Tools, Process Management, Employee Suggestion Schemes, New Tools of Quality, National Quality Award Training, ISO9000, Levels of Excellence, National Quality Movement, Quality Improvement Teams, Problem Solving Tools and Quality Circles.